Knowledge Base

Create, organize, and share content easily. Empower customers and visitors to find the information they need.

Why you need a lead management system

A knowledge base is intended to reduce the number of customer support calls and time spent on such calls, prevent redundant and unnecessary actions and questions, and minimize the escalation of the customer and other disputes. A knowledge base is also a useful resource for CRM to point users to when troubleshooting an issue.

Knowledge bases provided, in addition to customer support, assistance for employees to use the CRM system, follow-up on purchases, service calls and customer support request and a platform to train employees. It downloads or updates to applications and drivers to hardware such as printers that connect to a computer.

What is a Knowledge Base in Customer Relationship Management?

Knowledge Base can be defined as a repository or storage of information about a business’s products and services. The knowledge base contains reference materials, How-To guides, specifications, use cases, and much more.

Why CRM Dunes

1.

Customizable Content Categories

There’s no limit to the amount of information you can store in your CRM Dunes knowledge base. Customizable content categories and sections make it easy to for customers to quickly find the information they need.

3.

Keyword Search

Make your best support documentation available and easily accessible to your customers. All they need to do is perform a quick knowledge base search and any content you have uploaded to your knowledge base.

2.

Increase Customer Success

A robust knowledge base full of helpful content that can be easily found allows your customers to help themselves when they encounter minor challenges. This ensures they find answers more quickly and are more successful using your product or service over the long term.

4.

Increase Support Quality

A robust knowledge base allows your customers to solve many of their problems on their own, letting your support team focus on solving larger, more pressing issues.

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